RETURN AND REFUND POLICY

Return Policy:

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied following the guidelines listed below, you may return the product within 30 days of purchase for a full refund or exchange.

Here are our simple return guidelines:

1. **Condition:** The product must be unused, undamaged, and in its original packaging.
 
2. **Proof of Purchase:** Please provide a proof of purchase, such as a receipt or order confirmation email, when returning the product.

3. **All personalized Item sales are final unless the return is due to a defect or error on our part.

4. **Return Process:** To initiate a return, please contact our customer service team at hawksllc@hawksllc.com to receive a Return Merchandise Authorization (RMA) number. This number must be included with your return package.

5. **Return Shipping:** Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

6. **Refund or Exchange:** Once we receive the returned product and verify its condition, we will issue a refund to the original payment method or process an exchange according to your preference.

Please note that certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to our website or contact our customer service team for more information.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We're here to help!

Thank you for choosing Hawks LLC.